Built for CX and Executives Who Care About What's Next
Hear from the brightest minds in fintech, health, and consumer brands — leaders shaping the next era of customer relationships through people, process, and technology.
Keynote
Powerful, thought-provoking talks from industry leaders exploring the evolution of CX, the role of AI, and the human strategies behind world-class operations.
Panels
Dynamic conversations across our core tracks — Fintech, Health & Wellness, and CX, Ops & AI — featuring operators, founders, partners, and Horatio experts.
Roundtables
Group sessions designed for candid discussions, problem-solving, and real-world insights you can take back to your team.
Please note that the official Horatio Client Summit runs from March 3–5, 2026. Horatio will cover two nights of accommodation for all registered attendees as part of the summit experience.
The official start of the event is the Welcome Reception, where all attendees are invited and the full summit experience begins.
Programming taking place on Monday and early Tuesday is designed specifically for new clients and select prospects. If additional attendees would like to join these activities, they are welcome to do so by covering their own accommodation and informing our team in advance. We’ll be happy to include you in the activities and assist with coordination, transfers, and logistics where possible.
If you have any questions or need help planning your arrival, our team is here to support you.
Guest Arrivals & Private Transfers
06:00 AM – 11:59 PM
Guests arrive in Santo Domingo at their convenience throughout the day. Horatio will coordinate private airport transfers, with the option to be taken directly to Horatio Headquarters or to the host hotel, depending on arrival time and preference.
Track: N/A
Location: Santo Domingo Airport
Hosted Welcome Lounge at Horatio Headquarters
08:00 AM – 02:00 PM
(Available for early arrivals) For guests arriving before hotel check-in, Horatio Headquarters will be open as a hosted welcome space designed for rest, refreshment, and comfort. Attendees are invited to settle in, store luggage securely, and enjoy a thoughtfully curated experience that allows them to reset after travel. Available amenities include: Secure luggage storage, Refresh & wellness station (water, coffee, refreshments, curated essentials, Private showers and changing areas, Comfortable lounge spaces to relax or unwind, and Optional pre-booked in-office massages (limited availability) This experience is entirely optional and available throughout the day for guests who prefer a more comfortable transition before checking in or beginning scheduled activities.
Track: N/A
Location: Horatio HQ
Optional: Informal Connections & Early Conversations
08:30 AM – 06:00 PM
Throughout the day, guests may connect informally with Horatio leaders, team members, and fellow attendees in a relaxed, unstructured setting — setting the tone for the relationships and conversations to come.
Track: N/A
Location: Horatio HQ
Hotel Check-In (At Guests’ Convenience)
03:00 PM – 11:59 PM
Once rooms become available, transportation will be coordinated from Horatio Headquarters to the host hotel for guests who choose to check in later in the day.
Track: N/A
Location: Santo Domingo Bay Convention Resort
Evening at Leisure
05:00 PM – 10:00 PM
The evening is intentionally unprogrammed. Guests are encouraged to rest, explore Santo Domingo at their own pace, or enjoy casual conversations with other early arrivals. Our team will gladly share dining and activity recommendations upon request.
Track: N/A
Location: Santo Domingo
