Horatio Client Summit 2026 | Santo Domingo, DR
Dominican Republic
A three-day gathering of the brightest minds in CX, Ops, Fintech, and Health & Wellness — designed to spark connection, unlock insights, and redefine the future of customer experience.
Introduction
The Horatio Client Summit is an intimate, high-impact experience, where we bring together top clients, high-growth prospects, and strategic partners to connect, share, and explore what's next in customer experience, operations, and AI.
From keynotes to roundtables, cultural experiences to curated dinners — every moment is designed to deepen relationships, exchange powerful ideas, and showcase the best of what Horatio and the Dominican Republic have to offer.
This year, our agenda is anchored in three strategic themes (CX, Operations, and AI) delivered through vertical-specific conversations in Fintech, Health & Wellness, and Consumer Goods.
Click to watch last year's summit recap
Health & Wellness
From telehealth to digital therapeutics, the Health & Wellness track focuses on building trust, elevating patient experience, and navigating a rapidly evolving regulatory landscape.
Financial Services
The Fintech track brings together leaders revolutionizing financial support in a regulated, fast-moving world, with discussions centered on compliance, AI-powered risk mitigation, and secure customer journeys.
CX, Ops, & AI
Explore how modern consumer brands and SaaS companies are using digital CX, AI-enabled operations, and nearshore excellence to build loyalty and differentiate in competitive markets.
Keynote Speaker
Sahil Bloom
Author, Investor, and Writer
The 5 Types of Wealth
Every form of success — in business and in life — is shaped by the tradeoffs we make.
In this keynote, Sahil Bloom shares the decision-making frameworks he uses to navigate complexity, prioritize what truly matters, and build sustainable success. Drawing from the principles behind The 5 Types of Wealth, he challenges leaders to expand how they evaluate trade-offs — balancing financial outcomes with time, energy, relationships, and long-term impact. Through practical tools and real-world examples, attendees will learn how to ask better questions, design smarter systems, and make decisions that compound — not just for the next quarter, but for the next decade.
Included with your ticket
All attendees will receive a complimentary copy of The 5 Types of Wealth, followed by a private book signing with Sahil Bloom.
Your Experience Begins
In Santo Domingo
The summit takes place across Horatio’s Headquarters and our partner hotel in Santo Domingo: Hyatt Hotel. We blend premium hospitality with the warmth of the Dominican Republic — modern spaces, curated culinary experiences, and thoughtfully designed environments for meaningful conversations.
Thanks to our sponsors
Go the extra mile, without lifting a finger.
