Dominican Republic
A three-day gathering of the brightest minds in CX, Ops, Fintech, and Health & Wellness — designed to spark connection, unlock insights, and redefine the future of customer experience.
Introduction
The Horatio Client Summit is an intimate, high-impact experience, where we bring together top clients, high-growth prospects, and strategic partners to connect, share, and explore what's next in customer experience, operations, and AI.
From keynotes to roundtables, cultural experiences to curated dinners — every moment is designed to deepen relationships, exchange powerful ideas, and showcase the best of what Horatio and the Dominican Republic have to offer.
This year, our agenda is anchored in three strategic themes (CX, Operations, and AI) delivered through vertical-specific conversations in Fintech, Health & Wellness, and Consumer Goods.
Click to watch last year's summit recap
Health & Wellness
From telehealth to digital therapeutics, the Health & Wellness track focuses on building trust, elevating patient experience, and navigating a rapidly evolving regulatory landscape.
Financial Services
The Fintech track brings together leaders revolutionizing financial support in a regulated, fast-moving world, with discussions centered on compliance, AI-powered risk mitigation, and secure customer journeys.
CX, Ops, & AI
Explore how modern consumer brands and SaaS companies are using digital CX, AI-enabled operations, and nearshore excellence to build loyalty and differentiate in competitive markets.
Keynote Speaker
Sahil Bloom
Author, Investor, and Writer
The Most Valuable Decision-Making Tools
Every outcome — for your team, your customers, and your business — is the result of decisions made upstream.
In this keynote, Sahil Bloom breaks down the most valuable decision-making tools leaders can use to navigate complexity, prioritize what truly matters, and avoid the traps of short-term thinking. Drawing from real-world examples across business, leadership, and life, Sahil explores how the best decisions aren’t about having more information — but about asking better questions, applying the right frameworks, and building systems that consistently produce better outcomes.
Included with your ticket
All attendees will receive a copy of Sahil Bloom's latest book.
Your Experience Begins
In Santo Domingo
The summit takes place across Horatio’s Headquarters and our partner venue at Santo Domingo Bay, a beachfront, state-of-the-art convention center. We blend premium hospitality with the warmth of the Dominican Republic — modern spaces, oceanfront views, and thoughtfully designed environments for meaningful conversations.
Thanks to our sponsors
